Refund policy

We want you to feel good about shopping at Senvik. If something is not right, here is how returns and refunds work.

30-DAY RETURNS
You have 30 days from the day your order is delivered to request a return. To be eligible, the product must be unused, unopened, and in its original packaging. For hygiene reasons, we cannot accept returns of opened or used cosmetic products.

HOW TO START A RETURN
Email support@senvik.co with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send anything back before contacting us — packages returned without prior approval cannot be processed.

If you are returning an order because you changed your mind, you are responsible for the return shipping costs. We recommend a tracked shipping service, as we cannot refund items that do not reach us.

DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged or defective, or you received the wrong item, email support@senvik.co with a photo within 7 days of delivery. We will make it right with a replacement or a full refund — at no cost to you.

REFUNDS
Once we receive and inspect your return, we will notify you by email. Approved refunds go back to your original payment method within 10 business days. Depending on your bank or card provider, it may take additional time before the refund appears on your statement.

ORDER CANCELLATIONS
Contact us as soon as possible after ordering. Once an order has been sent to the warehouse for processing, we may no longer be able to cancel it — in that case, the standard return process applies.

NON-RETURNABLE ITEMS
Opened or used products, and gift cards.

Questions? Email support@senvik.co.