Shipping policy

WHERE WE SHIP
We ship worldwide.

DELIVERY TIME
Estimated delivery is 6–9 business days from the date of your order. Business days are Monday to Friday, excluding public holidays.

SHIPPING COST
Standard shipping is free on every order, to every country we ship to.

CUSTOMS, DUTIES AND TAXES
For deliveries outside the United States, your parcel may be subject to import duties, taxes or customs fees charged by your country. These are not included in our prices and are the responsibility of the recipient. Please check your local rules before ordering.

SHIPPING CONFIRMATION AND TRACKING
As soon as your order ships, you will receive a confirmation email with a tracking number. You can follow your parcel on our Track Your Order page. It can take a short time after dispatch before the first tracking scan appears.

WRONG ADDRESS
Please double-check your shipping address at checkout. If you notice a mistake, email support@senvik.co immediately — once an order has shipped, we can no longer change the address, and we cannot refund orders lost due to an incorrect address provided at checkout.

DELAYS
On rare occasions, carriers or customs cause delays outside our control. If your order has not arrived within the estimated window, contact us at support@senvik.co and we will look into it right away.

LOST OR DAMAGED IN TRANSIT
If your parcel is lost in transit or arrives damaged, email us with your order number (and a photo, if damaged). We will sort it out with a replacement or a refund.